A Canadian public library located in a suburb of Toronto has served local residents for over 20 years. However, with increasing demand and the advancement of digital technology, the library realized that traditional libraries had significant limitations in information display and spatial guidance, making them unable to meet the needs of young readers.
To better serve their readers, the library decided to introduce digital signage technology. In February 2025, we received an inquiry from the library manager, Claumorick, who expressed interest in collaborating with us to redesign the library space using digital display technology.
After several rounds of detailed discussions, we officially began our collaboration. During our initial research, we discovered that the library faced information dissemination bottlenecks. Most of its announcements relied on paper posters, which were slow to update and easily damaged. We evaluated the library's layout and developed targeted solutions for Claumorick regarding the book shelves, reading areas, and entrances.
Over the course of three months, at the end of May 2025, we and Claumorick completed the library upgrade. This project was not only a technological upgrade but also an innovative practice in public service.
Currently, the library managed by Claumorick primarily relies on printed posters for information updates and promotions. These updates take a long time, making it difficult to reach readers with event announcements or book recommendations in a timely manner. This often leads to readers missing out on important information, reducing service efficiency.
Traditional libraries often lack internal navigation. Many readers choose books by asking staff or searching for them on their own. This approach is not user-friendly, making it difficult to retain customers and causing some inconvenience for staff.
Staff had to manually organize notices and book locations, resulting in repetitive work. The registration desk was crowded during peak borrowing and return periods, and paper records were prone to errors. Overall operations relied on manual labor, making it difficult to monitor visitor feedback in real time. This led to uneven resource allocation and easily paralyzed library operations.
The Public Library Digital Signage's cloud-based content management system allows staff to easily update information throughout the library, eliminating the need for printing, posting, and reposting. This allows staff to focus on more important tasks and better assist patrons.
By integrating with the library management system, the digital book display easily displays the real-time location and circulation status of books. Readers no longer need to search for books; they can quickly locate them through the clear digital interface, making the book search process intuitive and efficient.
The digital standee kiosk provides clear navigation and elegant prompts, empowering readers with a high degree of autonomy. Using digital displays, readers can access the information they need independently, eliminating unnecessary communication and interruptions, and maintaining a focused, peaceful, and modern learning environment.
Libraries require a quiet reading environment, and lighting conditions vary across different areas. We took this into account when developing the design, customizing a low-noise cooling solution and providing brightness adjustment for the equipment.
We also tailored the design to suit different demographics. For example, equipment in the children's area has anti-glare treatment, while dark mode is used in the reading area to ensure it doesn't distract readers.
Previously, the library hadn't considered power outlets because, aside from essential office equipment, there were few other power requirements. To meet Claumorick's needs, we redesigned the layout of the power outlets and, for aesthetic reasons, implemented a concealed wiring solution.
Older readers or those less tech-savvy may be reluctant to use touchscreens due to concerns about the complexity of operation. We have designed an intuitive touch interface with multilingual options and provide user guides next to each device. We also encourage library staff to provide on-site guidance to help readers gradually adapt to the device.

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